Send Thank you e-mail
With a Thank you e-mail, users who have attended an event date and have been marked as present on the attendance list can be contacted after the event. This allows you to thank participants for their attendance and officially close the event.
The thank-you e-mail is used in the follow-up phase of an event and can be sent automatically or manually. You can determine whether and at what time after the date the automatic delivery takes place in the Event wizard. Alternatively, you can send the thank-you e-mail manually via the event manager. This guide explains how to proceed.
1
Go to Event management → Overview of event date or Overview by event date group and click the Event title to open the event manager for a date that has been carried out.
2
On the Overview tab, select the Thank you e-mail option. The notification window opens.
The option is only displayed if the selected date has the event date status Carried out. The number in brackets shows you how many participants the thank-you e-mail will be sent to. Only participants who were present according to the attendance list are taken into account. Therefore, record all attendance completely before sending the thank-you e-mail.
3
Select the Recipients to whom you would like to send a thank-you e-mail.
New participant since the last message
Select all present participants who have not yet received a thank-you e-mail.
Send to all participants
Send the thank-you e-mail to all present participants. Participants who have already received a thank-you e-mail will be contacted again.
Individual recipient selection
Select individual present participants. You can also select participants who have already received a thank-you e-mail.
4
Check the message text in the Notification preview. If required, you can adjust it via Edit news. Alternatively, you can select a different notification template that was created as an individual notification.
Click Sent to release the thank-you e-mail for delivery.
By default, delivery via e-mail is enabled for the Thank you e-mail. You can activate delivery as a community message in the notification or in an individual notification.
Prerequisites
Author account with access to an activation client and the following author permissions:
- Access to the event manager
- All or Own event dates: Show event dates
- All or Own event dates: Send a Follow-up E-mail and a Thank-you E-mail
- User: Select
- Individual notifications: Select